A: Library is open from 8.00 a.m. to 10.00 p.m. on Sunday to Thursday.

A: The library is closed on Friday and Saturday.

A: Yes. Library users should follow the university dress code etiquette.

A: Bag checking must be done by the staff in charge at library main entrance to ensure that users do not bring in items (e.g.: food, drink, cigarette and etc.) inside the library or bring out the library items illegally (e.g.: reference material, mouse, DVD player, LCD projector, microphone and etc.).

A: The library downloads student/staff’s records from Student/Staff Information System to Library System from time to time. If the record is unavailable, users have to fill up the Membership Registration Form at the Circulation Counter. 

Q: Your email may over quota or has any technical problem.

A: Delivery service covers requested materials like Open Access books, Audio Visual collection, and books as well as documents supplied under Inter Library Loan service.  

A: You can access any databases through the library website. Please refer toOff-Campus Accessfor further details.

A: The library provides Off-Campus Access to allow users with internet access using online resources outside the campus.

A: No, you cannot disclose your user ID and password to another person because they may be able to access your UTHM e-mail. We are not responsible for any misuse of User ID and password. 

A: You can get the password by sending an email to: This email address is being protected from spambots. You need JavaScript enabled to view it., and type in “password” at Subject field. The password request through personal email other than UTHM formal e-mail such as Yahoo Mail, Gmail, or Hotmail will not be entertained. Please refer to Off-Campus Access for further details.

A: Library Catalog provides all details of the library collection, including current status, location and number of copies available to ease users identifying them on the specific shelves.

A: Please download  the user guide at this page. 

A: Search results in Library Catalog are different based on the options selected:

1.   Everything: will search all types of materials available in the library collection.
2.  Library Search: will search all types of materials available in the library collection, excludesAsset Search.  
3.   Asset Search:  will only search scanned Special Collection materials such as past exam papers.

(Special Collection refers to all materials written by the UTHM community or published by UTHM).  

A: In the Library catalog, the call number is known as Shelf Number. Please write down that particular number before searching on the shelf.

1.   Everything: will search all types of materials available in the library collection.
2.  Library Search: will search all types of materials available in the library collection, excludesAsset Search.  
3.   Asset Search:  will only search scanned Special Collection materials such as past exam papers.

(Special Collection refers to all materials written by the UTHM community or published by UTHM).  

A: Yes. Details of any material on shelf are available at a particular column, for example Open Access. For any material that is on loan, the column will inform the Due Date.

A: Printed past year examination papers can be found at Closed Reference Room, Level 1, whereas digital format is accessible through Library Catalog, by “Asset Search”.

A: You can find past year examination papers through Library Catalog by using Subject Name or Code, and then sort by “Asset Search”.

A: UTHM student’s thesis is available at Closed Reference Room, Level 1 for internal reference. Meanwhile, post graduate theses are accessible throughUTHM Repository, up to the first 24 pages.

A: Special Collection refers to materials written by UTHM students or staff, including UTHM publication. These materials are available at Closed Reference Room, Level 1 for internal reference.

A: Yes. It is available at Closed Reference Room, Level 1 for internal reference as well as online database named as Pro-Quest Dissertations & Theses.

A: Audio visual materials, like CD-ROM, VCD, DVD, cassette, and video tape are available at Circulation Counter, Level 1. User may preview such materials using equipments provided at Closed Reference Room, Level 1.

A: No, you cannot. The library only lends you.

A: Printed journals, either current or bound are available at Journal Room, Level 3, whereas online journals are accessible via library website through links to e-journal and online databases.

A: You can get daily local newspapers at Closed Reference Room, Level 1. 

A: You can get the password by sending an email to: This email address is being protected from spambots. You need JavaScript enabled to view it., and type in “password” at Subject field. Please refer to the librarian for further details.   

A: There are many possibilities: network system technical problems, database maintenance by the publisher or exceeding the limit of concurrent users. Please make a report to any librarian for further action.

A: Since not all journals are subscribed by the library, users may not be able to get access or download the articles needed. Users are advised to consult the librarian to get the full text through InterLibrary Loan service.

A: The period of borrowing is subject to material and user category. Please refer to the borrowing eligibility table. 

A: Borrowing is not allowed during electricity or network failure because the library could not identify both borrower and material status. On the other hand, returning is allowed and user has to fill up returning form provided.   

A: Reminder Notification will be sent by the library by e-mail 7 days before the due date. The 1st Overdue Notice will be sent 1 day after the due date, the 2nd Overdue Notice will be sent 7 days after the due date, and 3rd Overdue Notice will be sent 13 days after the due date. User account will be barred if the total amount of fines has exceeded the maximum limit allowed.

A: Please inform to the Librarian, Circulation Management Unit immediately to avoid more fines for late return.  One month period will be provided to find the material. If the material still does not found, user has to pay according to the price of the material or buy the same title/edition.

A: Loan renewal can be online through a user account with the condition that loan materials have not exceeded the due date.

A: Loan materials can only be renewed 2 times. However, renewal is not allowed if another user already reserves the material.

A: Loan renewal can be done by 2 methods:

1. Online renewal by user account using User ID and Password.
2. Second, bring along the on loan items and do the renewal at the Circulation Counter.  Users can only renew twice before the due date. No renewal is allowed if other users have made reservation for the same item

A: Library materials to be reserved must be on loan by other users. Online reservation can be done by marking Request Item at Hold column. User ID and password is required to Place Hold. Hold Placed will appear to indicate the reservation is already done. On the other hand, reservation can also be done at the Circulation Counter, Level 1.

A: User can cancel the reservation via User Account. Click on My Account, and then select Hold to view reservation list. Determine title to be cancelled and click on Cancel selected hold.  Click OK to confirm cancellation when message box appears with “You are changing all holds”. One more message will appear as “The following holds were cancelled” indicate the cancellation is done. Cancellation can also be made at the Circulation Counter, Level 1.

A: Current status on reservation can be checked through User Account. Click on My Account, and then select Hold to view reservation list. Any title with statement “Pick up at UTHM library” appears at Availability column shows that the item is ready for collection at the Circulation Counter. However, when the status is “Your position in the holds queue 1(or 2 and so on), users have to wait until it changed to “Pick up at UTHM library”.  

A: The reserved materials will be cancelled after 7 days beginning from the day of returning.  

A: The unclaimed reserved urgent materials will be reshelf within 7 days after being processed.  

A: This service is restricted to academic staff within campus area only.  

A: User may request during office hour at: 07-453 3318.  

A: Reference Desk is operating as follows: Sunday - Thursday: 9.00 am - 10.00 pm and closed on Friday, Saturday and Public Holiday. Please refer to the library opening hours.

A: Yes, you can.

A: Reference Desk is located near to the Circulation Counter, Level 1.

A: All questions related to library collection, services and facilities can be asked.  

A: Inter Library Loan service helps user to get library materials that are unavailable in UTHM Library from the other academic libraries in Malaysia or British Library. 

A: Five (5) titles are allowed at a time.

A: Inter Library Loan service can be obtained through the following channels:

1. Fill up the Application Form that is available at the Circulation Counter or Reference Desk.
2. Send all the required details by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it..

A: All registered and active students and staff are eligible to use the service, except to the staff that are furthering their studies at any learning institutions other than UTHM. 

A: Renewal is subject to the permission from the supplying libraries. 

A: No, you cannot. You are required to consult the librarian in charge to enable the library to prepare the relevant documents and get the approval from the supplying libraries.  

A: No, there are no charges. However, there are fines for late return and charges for the damage of the materials, subject to the supplying libraries policy.

A: Types of materials allowed through the Inter Library Loan are book, articles from journal or magazine, proceeding paper and standard.

A: Applicant will be informed by email or phone from time to time.

A: Inter library loan application form is available at the Circulation Counter and  Reference Desk (Level 1).