Skip to main content

FAQs - Services

HOME · FAQs · FAQs - SERVICES

Services

could i borrow or return library materials if there is electricity or network failure? 

Borrowing is not allowed during electricity or network failure because the library could not identify both borrower and material status. On the other hand, returning is allowed and user has to fill up returning form provided.   

when will reminder and overdue notification sent by the library?

Reminder Notification will be sent by the library by e-mail 7 days before the due date. The 1st Overdue Notice will be sent 1 day after the due date, the 2nd Overdue Notice will be sent 7 days after the due date, and 3rd Overdue Notice will be sent 13 days after the due date. User account will be barred if the total amount of fines has exceeded the maximum limit allowed.

what should i do when the loan material is lost?

Please inform to the Librarian, Circulation Management Unit immediately to avoid more fines for late return.  One month period will be provided to find the material. If the material still does not found, user has to pay according to the price of the material or buy the same title/edition.

could loan renewal be made outside the campus?       

Loan renewal can be online through a user account with the condition that loan materials have not exceeded the due date.

how many times loan renewal can be made?       

Loan materials can only be renewed 2 times. However, renewal is not allowed if another user already reserves the material.

how to do loan renewal?     

Loan renewal can be done by 2 methods:

1. Online renewal by user account using User ID and Password.

2. Second, bring along the on loan items and do the renewal at the Circulation Counter. 

Users can only renew twice before the due date. No renewal is allowed if other users have made reservation for the same item.

how to do reservation of library materials?

Library materials to be reserved must be on loan by other users. Online reservation can be done by marking Request Item at Hold column. User ID and password is required to Place Hold. Hold Placed will appear to indicate the reservation is already done. On the other hand, reservation can also be done at the Circulation Counter, Level 1.

how to cancel the reservation of library materials?       

User can cancel the reservation via User Account. Click on My Account, and then select Hold to view reservation list. Determine title to be cancelled and click on Cancel selected hold.  Click OK to confirm cancellation when message box appears with “You are changing all holds”. One more message will appear as “The following holds were cancelled” indicate the cancellation is done. Cancellation can also be made at the Circulation Counter, Level 1.

how to know that the reserved materials are ready for collection?

Current status on reservation can be checked through User Account. Click on My Account, and then select Hold to view reservation list. Any title with statement “Pick up at UTHM library” appears at Availability column shows that the item is ready for collection at the Circulation Counter. However, when the status is “Your position in the holds queue 1(or 2 and so on), users have to wait until it changed to “Pick up at UTHM library”.  

how long is the period of reservation to be cancelled?

The reserved materials will be cancelled after 7 days beginning from the day of returning.  

how long is the period of reserved urgent materials to be re-shelf at open shelf?

The unclaimed reserved urgent materials will be reshelf within 7 days after being processed. 

who are eligible to request the delivery service?

This service is restricted to academic staff within campus area only.  

how to request to this service?

User may request during office hour at: 07-453 3318.  

what is the reference desk operating hours?

Reference Desk is operating as follows: Sunday - Thursday: 9.00 am - 10.00 pm and closed on Friday, Saturday and Public Holiday. Please refer to the library opening hours.

where is the reference desk?

Reference Desk is located near to the Circulation Counter, Level 1.

what questions can be asked at the reference desk?

All questions related to library collection, services and facilities can be asked.  

what is inter library loan service?

Inter Library Loan service helps user to get library materials that are unavailable in UTHM Library from the other academic libraries in Malaysia or British Library.  

how to get the inter library loan service?

Inter Library Loan service can be obtained through the following channels:

1. Fill up the Application Form that is available at the Circulation Counter or Reference Desk.

2. Send all the required details by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it..

who is eligible to use inter library loan service?

All registered and active students and staff are eligible to use the service, except to the staff that are furthering their studies at any learning institutions other than UTHM.  

may i request to renew my borrowing items?

Renewal is subject to the permission from the supplying libraries.