SERVICES

BORROWING AND RETURNING 
Question
: How many books can be borrowed at one time?
Answer
: Total number of borrowing is depending on material as well as user category. Please refer to the borrowing eligibility table. 


Question
: How long is the borrowing period allowed?  
Answer
: The period of borrowing is subject to material and user category. Please refer to the borrowing eligibility table.    


Question
: Is borrowing using the other’s card permissible?
Answer
: No. Library user is not allowed to borrow library materials using another user’s card.     


Question
: Could I borrow the library materials without student/staff card?
Answer
: No, you could not.     


Question
: Could I borrow or return library materials if there is electricity or network failure?   
Answer
: Borrowing is not allowed during electricity or network failure because the library could not identify both borrower and material status. On the other hand, returning is allowed and user has to fill up returning form provided.      


REMINDER / OVERDUE NOTIFICATION

Question: When will Reminder and Overdue Notification sent by the library?
Answer
: Reminder Notification will be sent by the library by e-mail 2 days before the due date. The 1st Overdue Notice will be sent 1 day after the due date, the 2nd Overdue Notice will be sent 7 days after the due date, and 3rd Overdue Notice will be sent 13 days after the due date. User account will be barred if the total amount of fines has exceeded the maximum limit allowed.


Question
: Why do I receive Overdue Notice even though have returned the book?    
Answer
: There is a possibility that the book has been returned on the same date of Overdue Notice is issued. Please ignore the notice if the book has been returned.      


Question
: Why I do not receive Reminder and Overdue Notice?    
Answer
: Your e-mail may over quota or has any technical problem.


FINES / LOST OF MATERIALS

Question: How much is the fines for late return?
Answer
: Please refer to fines for late return.


Question
: May I make an appeal for fines and compensation of lost material?     
Answer
: Appeal for fines can be considered by filling up a form and submitting to the Librarian, Circulation Management Unit. However, appeal for compensation of lost materials is not allowed.


Question
: What should I do when the loan material is lost?      
Answer
: Please inform to the Librarian, Circulation Management Unit immediately to avoid more fines for late return.  One month period will be provided to find the material. If the material still does not found, user has to pay according to the price of the material or buy the same title/edition.

LOAN RENEWAL

Question: Could loan renewal be made by phone through the library counter?       
Answer
: No. User has to do the renewal on line or at the library counter.

Question
: Could loan renewal be made outside the campus?       
Answer
: Loan renewal can be on line through user account with the condition that loan materials have not exceeded the due date.


Question
: How many times loan renewal can be made?       
Answer
: Loan materials can only be renewed 2 times. However, renewal is not allowed if there is another user already reserves the material.


Question
: How to do loan renewal?       
Answer
: Loan renewal can be done by 2 methods: First, online renewal by user account using User ID and Password. Second, bring along the on loan items and do the renewal at the Circulation Counter.  Users can only renew twice before the due date. No renewal is allowed if other users have made reservation for the same item.

RESERVATION

Question: How to do reservation of library materials?       
Answer
: Library materials to be reserved must be on loan by other users. Online reservation can be done by marking Request Item at Hold column. User ID and password is required to Place Hold. Hold Placed will appear to indicate the reservation is already done. On the other hand, reservation can also be done at the Circulation Counter, Level 1.


Question
: How to cancel the reservation of library materials?       
Answer
: User can cancel the reservation via User Account. Click on My Account, and then select Hold to view reservation list. Determine title to be cancelled and click on Cancel selected hold.  Click OK to confirm cancellation when message box appears with “You are changing all holds”. One more message will appear as “The following holds were cancelled” indicate the cancellation is done. Cancellation can also be made at the Circulation Counter, Level 1.


Question
: How to know that the reserved materials are ready for collection?
Answer
: Current status on reservation can be checked through User Account. Click on My Account, and then select Hold to view reservation list. Any title with statement “Pick up at UTHM library” appears at Availability column shows that the item is ready for collection at the Circulation Counter. However, when the status is “Your position in the holds queue 1(or 2 and so on), users have to wait until it changed to “Pick up at UTHM library”.  

Question
: How long is the period of reservation to be cancelled?
Answer
: The reserved materials will be cancelled after 7 days beginning from the day of returning.  

Question
: How long is the period of reserved urgent materials to be reshelf at Open Shelf?
Answer
: The unclaimed reserved urgent materials will be reshelf within 7 days after being processed.    

DELIVERY SERVICE
 
Question
: Who are eligible to request the delivery service?
Answer
: This service is restricted to academic staff within campus area only.  

Question
: What is the library materials covered under this service?
Answer
: Delivery service covers requested materials like Open Access books, Audio Visual collection, and books as well as documents supplied under Inter Library Loan service.   


Question
: How to request to this service?
Answer
: User may request during office hour by phone number: 07-453 3318.  

 

REFERENCE DESK
Question : What is the Reference Desk operating hours?
Answer
: Reference Desk is operating as follows: Sunday - Thursday: 9.00 am - 10.00 pm and closed on Friday, Saturday and Public Holiday. Please refer to the library opening hours.


Question
: Can I ask any inquiry at the Reference Desk?
Answer
: Yes, you can.


Question
: Where is the Reference Desk?
Answer
: Reference Desk is located near to the Circulation Counter, Level 1.


Question
 : What questions can be asked at the Reference Desk?
Answer
: All questions related to library collection, services and facilities can be asked.  

 

INTER LIBRARY LOAN (ILL)
Question: What is Inter Library Loan service?
Answer
: Inter Library Loan service helps user to get library materials that are unavailable in UTHM Library from the other academic libraries in Malaysia or British Library. 


Question
: How many titles are allowed through Inter Library Loan service?
Answer
: Five (5) titles are allowed at a time.


Question
: How to get the Inter Library Loan service?
Answer
: Inter Library Loan service can be obtained through the following channels:
1. Fill up the Application Form that is available at the Circulation Counter or Reference Desk.
2. Send all the required details by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.


Question
: Who is eligible to use Inter Library Loan service?
Answer
: All registered and active students and staff are eligible to use the service, except to the staffs that are furthering their studies at any learning institutions other than UTHM. 

Question
: May I request to renew my borrowing items?
Answer
: Renewal is subject to the permission from the supplying libraries. 

Question
: Can I borrow the materials during my visit to the supplying libraries?
Answer
: No, can not. You are required to consult the librarian in charge to enable the library prepares the relevant documents and gets the approval from the supplying libraries.  


Question
: Is there are any charges imposed on the user for the Inter Library loan service?
Answer
: No, there are no charges. However, there are fines for late return and charges for the damage of the materials, subject to the supplying libraries policy.


Question
: What are the types of materials allowed through the Inter Library Loan?
Answer
: Types of materials allowed through the Inter Library Loan are book, articles from journal or magazine, proceeding paper and standard.


Question
: How can I know the progress of the request? 
Answer
: Requester will be informed by e-mail or phone from time to time.


Question
: How long is the processing period?
Answer
: All received requests will be processed immediately. Turnover period is usually within 2 to 7 working day, except for materials on loan, being cataloged or unavailable on shelf.

Question: Where can I get Inter Library Loan Application Form? 
Answer: Inter library loan application form is available at the Circulation Counter and  Reference Desk (Level 1).