PTTA staff are committed to carrying out their responsibilities to ensure that the quality objectives are achieved, monitored, and continually improved in support of PTTA's vision and mission.
- To ensure that 100% of feedback on the status of proposed reference material acquisitions is provided to the proposer within five (5) working days.
- To achieve the target of cataloguing 90% of reference materials within two (2) weeks from the date the library ownership stamp is affixed.
- To achieve 4,500,000 accesses to the digital collection within one (1) year.
- To ensure that 100% of Interlibrary Loan (ILL) material supply requests receive a response within five (5) working days.
- To achieve 85% attendance of new students in Information Literacy Skills Classes within one (1) year.
- To achieve at least a 5% annual increase in the collection to strengthen the digital collection/university repository.
- To achieve 85% user satisfaction with library services during the current year.