Library Management

Chief Librarian Office

• Planning & Resource Management Department

  Planning & Resource Management Department 

  More details

• Quality & Customer Services Department

  Quality & Customer Services Department

  More details

• Promotion & Research Department

  Promotion & Research Department

  More details

• UTHM Library, Pagoh Campus

  UTHM Library, Pagoh Campus

  More details

• Yayasan UTHM

  Yayasan UTHM

  More details

FAQs - Circulation

Circulation

• how many books can be borrowed at one time?

  Total number of borrowing depends on material as well as user category. Please refer to the borrowing eligibility table. 

• is borrowing using the other’s card permissible?

  No, you cannot. Library users are not allowed to borrow library materials using another user’s card.   

• can i borrow the library materials without a student/staff card?

  No, you cannot.    

• why do i receive an overdue notice even though i have returned the book?    

  There is a possibility that the book has been returned on the same date of Overdue Notice is issued. Please ignore the notice if the book has been returned.   

• how much is the fine for late return?

  Please refer to borrowing eligibility page and scroll to Fines for Late Return diagram.

• could loan renewal be made by phone through the library counter? 

  No, it could not. Users have to do the renewal online or at the library counter.

FAQs - Facilities

Facilities

• may i use opac terminal for another purpose/use? 

  OPAC Terminal is restricted to only searching library materials through Library Catalog and browsing User Account.

• how to access to wi-fi facility in the library?

  Wi-Fi facility is provided at no charge. Please refer to the wireless user guide.

• where could i print my assignment?

  Printing service is available at the main counter, Level 1. 

• do i have to book iqra’ room before use?  

  Users do not have to book Iqra’ Room before use. Users can use it at any time except the locked room.

• how long could i use hikmah room? 

  Maximum utilization is 2 hours. Extension of time depends on the availability. 

• how many users are allowed to use eksplorasi room at one time? 

  The use of Eksplorasi Room is restricted to 5 – 10 users at one time. 

• may i use lestari room on weekend?

  No, you cannot. The library is closed on weekends. 

• what are the facilities provided in al-shirazi scholar room?

  Among the facilities provided are carrel desks, computers, sofa and television.

• who are eligible to use al-shirazi scholar room?

  Only post graduate students and academicians are eligible to access Al-Shirazi Scholar Room.  

• what are the facilities provided in 24 hours heading hoom?

  Facilities provided include electric sockets and wireless Internet access.

• may i bring food and drink into 24 hours reading room?

  Only snacks and mineral water is allowed. 

• what are the materials provided in closed reference room?

  The materials provided are Reference Collection (eg. handbooks, encyclopedias), Closed Access Collection (solution manuals & laboratory manuals), Special Collection (eg. thesis), as well as daily local newspapers.

• may i bring this collection out of this closed ceference room?

  No, you cannot. This collection is only for internal reading and not to be brought out.

• where is closed reference room located?

  Closed Reference Room is located at Level 1.

• may i use my own audio visual material in al-jazari auditorium?

  Users must get permission from Librarian Information Service Department to use their own material. The material related to teaching and learning is prioritized.

• who are eligible to use auditorium?

  Use of auditorium open to academic staff and staff/student clubs or societies. Supporting documents from faculty or Student Affairs Department is required. 

• how long could i use auditorium? 

  Maximum utilization is 3 hours. Extension of time depends on the availability.

• how many user could be allocated in auditorium? 

  Maximum capacity for the Auditorium is 150 seats.

• may i organize an exhibition at the library gallery? 

  Yes, please forward a written application to the Chief Librarian.

FAQs - Services

Services

• could i borrow or return library materials if there is electricity or network failure? 

  Borrowing is not allowed during electricity or network failure because the library could not identify both borrower and material status. On the other hand, returning is allowed and user has to fill up returning form provided.   

• when will reminder and overdue notification sent by the library?

  Reminder Notification will be sent by the library by e-mail 7 days before the due date. The 1st Overdue Notice will be sent 1 day after the due date, the 2nd Overdue Notice will be sent 7 days after the due date, and 3rd Overdue Notice will be sent 13 days after the due date. User account will be barred if the total amount of fines has exceeded the maximum limit allowed.

• what should i do when the loan material is lost?

  Please inform to the Librarian, Circulation Management Unit immediately to avoid more fines for late return.  One month period will be provided to find the material. If the material still does not found, user has to pay according to the price of the material or buy the same title/edition.

• could loan renewal be made outside the campus?       

  Loan renewal can be online through a user account with the condition that loan materials have not exceeded the due date.

• how many times loan renewal can be made?       

  Loan materials can only be renewed 2 times. However, renewal is not allowed if another user already reserves the material.

• how to do loan renewal?     

  Loan renewal can be done by 2 methods:
  
  1. Online renewal by user account using User ID and Password.
  
  2. Second, bring along the on loan items and do the renewal at the Circulation Counter. 
  
  Users can only renew twice before the due date. No renewal is allowed if other users have made reservation for the same item.

• how to do reservation of library materials?

  Library materials to be reserved must be on loan by other users. Online reservation can be done by marking Request Item at Hold column. User ID and password is required to Place Hold. Hold Placed will appear to indicate the reservation is already done. On the other hand, reservation can also be done at the Circulation Counter, Level 1.

• how to cancel the reservation of library materials?       

  User can cancel the reservation via User Account. Click on My Account, and then select Hold to view reservation list. Determine title to be cancelled and click on Cancel selected hold.  Click OK to confirm cancellation when message box appears with “You are changing all holds”. One more message will appear as “The following holds were cancelled” indicate the cancellation is done. Cancellation can also be made at the Circulation Counter, Level 1.

• how to know that the reserved materials are ready for collection?

  Current status on reservation can be checked through User Account. Click on My Account, and then select Hold to view reservation list. Any title with statement “Pick up at UTHM library” appears at Availability column shows that the item is ready for collection at the Circulation Counter. However, when the status is “Your position in the holds queue 1(or 2 and so on), users have to wait until it changed to “Pick up at UTHM library”.  

• how long is the period of reservation to be cancelled?

  The reserved materials will be cancelled after 7 days beginning from the day of returning.  

• how long is the period of reserved urgent materials to be re-shelf at open shelf?

  The unclaimed reserved urgent materials will be reshelf within 7 days after being processed. 

• who are eligible to request the delivery service?

  This service is restricted to academic staff within campus area only.  

• how to request to this service?

  User may request during office hour at: 07-453 3318.  

• what is the reference desk operating hours?

  Reference Desk is operating as follows:
  Monday - Thursday: 8.30 am - 4.30 pm
  Friday: 8.30 am - 12.15 pm, 2.45 pm - 4.30 pm
  Closed on Saturday, Sunday and Public Holiday. Please refer to the library opening hours.

• can i ask any inquiry at the reference desk?

  Yes, you can.

• where is the reference desk?

  Reference Desk is located near to the Circulation Counter, Level 1.

• what questions can be asked at the reference desk?

  All questions related to library collection, services and facilities can be asked.  

• what is inter library loan service?

  Inter Library Loan service helps user to get library materials that are unavailable in UTHM Library from the other academic libraries in Malaysia or British Library.  

• how many titles are allowed through inter library loan service?

  Five (5) titles are allowed at a time.

• how to get the inter library loan service?

  Inter Library Loan service can be obtained through the following channels:
  
  1. Fill up the Application Form that is available at the Circulation Counter or Reference Desk.
  
  2. Send all the required details by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it..

• who is eligible to use inter library loan service?

  All registered and active students and staff are eligible to use the service, except to the staff that are furthering their studies at any learning institutions other than UTHM.  

• may i request to renew my borrowing items?

  Renewal is subject to the permission from the supplying libraries.